FAQS

Most Common Questions

All current promotional discount and voucher Terms and Conditions are located here.

Your order will be delivered within 5-9 business days (excluding weekends and public holidays) from the day you place your order. Delivery may take longer in outlying areas (eg. Alaska, Hawaii) or remote and rural areas or during promotion and sale periods.

Items can be returned free of charge within 30 days from the date your order is received.

For more information or to start a return request, please refer to our returns policy for more information.

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, Log In to your account to check your transactions in the My Account page.

No, you can check out as a guest, however setting up an account helps speed up the ordering process for you and allows you to keep track of your orders and refunds online, it also means we can let you know about upcoming sales and promotions.

To redeem your promotional code or voucher enter the code into the 'Redeem your promo/rebate voucher’ field in your shopping bag.

In some instances you may be required to log in to the website to redeem you voucher. You may also only be able to apply one promotional code or voucher per order. Check the terms and conditions on your voucher for details. If you have trouble redeeming please contact customer care.

Delivery

Your order will be delivered within 5-9 business days (excluding weekends and public holidays) from the day you place your order. Delivery may take longer in outlying areas (eg. Alaska, Hawaii) or remote and rural areas or during promotion and sale periods.

If you spend over $120, delivery is free! Purchases under $120 will attract a $9.95 flat fee.

On occasion we don't send everything you've ordered at the same time. Check your dispatch emails to see if any of your items will be arriving separately. If your order has been sent separately, you will receive two tracking emails and will be able to track each item online. Alternatively, if we have indeed left an item out, please contact customer care.

Returns

Items can be returned free of charge within 30 days from the date your order is received.

For more information or to start a return request, please refer to our returns policy for more information.

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact customer care and have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.
Please refer to our returns policy for more information.

Online orders cannot be exchanged, and will be refunded if sent back to us. T&C's Apply.

If you require a different size or product please place a new order.

Certain conditions apply. Please refer to our Returns Policy for more information.

Please allow up to 15 working days for your return to be processed. During busy periods (e.g. Christmas, sale and Easter) returns may take a little longer to get back to us, so please allow up to 20 days for us to process your return from the time you send your goods. We'll be doing our best to refund/credit your account as soon as the package is in our hands. Please remember, your financial institution can take an extra few days to get the refund back into your account.

My Account

Log in here and update your information in the my details section.

We’d be really sad to see you go but of course you can unsubscribe at any time. Simply follow the unsubscribe link in the latest email you were sent from us or you can contact customer care and we will unsubscribe you from our database. In both instances it may take up to 5 business days for your details to be fully removed from our system.

Simply follow the Forgotten Password instructions link at Login. For security reasons, we cannot send you your password via email. An email will be sent to you detailing the steps. If your new password does not work please contact customer care.

Cookies are small amounts of data sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled'. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers. Cookies need to be enabled on your browser for you to add products to your cart and access your account information. If you are using a public computer or share your computer with others, please log out before leaving your computer unattended to protect your information.

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